At Zynara Fashion, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
1. Returns
- You have 5 days from the date you receive your item to request a return.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Certain items, such as intimate apparel or custom-made products, may not be eligible for returns. Please check the product details before purchasing.
2. Refunds
Once we receive your returned item and inspect it, we will notify you about the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
- Processing time: Refunds may take up to 7 business days to appear on your account, depending on your bank or card issuer.
- Shipping costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (damaged or incorrect items).
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@msqwear.com
4. How to Initiate a Return
To start a return, please contact us at support@msqwear.com within 5 days of receiving your order. We will provide instructions on how to send the item back. Please do not send your item back without receiving a return authorization from us.
If you have any further questions or need assistance, feel free to reach out at:
Zynara Fashion:
Email: support@msqwear.com
Phone: 01311-726202, 01772-537001